customer

December 20, 2011 0 comments

The State of Customer Service

Having been in the retail sector for a very long time, we appreciate “The State of Customer Service” infographic. We remember that one of our first lessons was of the use of “warm” words and the disuse of “cold” words. We were also told that unhappy or dissatisfied customers tell ten people of the less…

December 16, 2011 0 comments

Epic Retail Fails 2011

There are certain mistakes, miscalculations, and wrong moves certain retail stores have made and had no choice but shut down in time. Many brand stores, online and offline, did make some guffaws and had to face some penalty from search engine giants like Google for the misuse of seo techniques for online marketing their brands.…