The rise of social media has made easier for customers to communicate with businesses. This communication is done in public arenas, so it is important to handle it carefully. The following infographic named “The Type of Social Interaction Businesses Might Encounter”, sheds light about some of the most common social interaction businesses might face online. Also it paves way to address these interactions correctly.
The infographic crisply explains the dos and don’t when it comes to various negative review of your business. Furthermore, it shows how to respond to a good or a bad review of your business on public platform like Google+. Negative reviews are part and parcel of business; they ought to be present always which could defame your business too. But replying to these reviews like a layman may also cause many harm.
The infographic also depicts the solution on how to clear customer queries on the product whenever it is raised and also show ways to handle the complaints lodged by the customers on a particular product or service. So guys, look into this extremely helpful infographic to learn ways to interact socially. Handling your social interaction with customers the right way can help you grow your business and boost brand loyalty.
Dislikes: More information about social interaction could be added. Good Overall.
Infographic Source :- onlinemba.ohio.edu
Photo credit: shutterstock.com